Shipping policy
Processing Time All orders are processed within 1–3 business days after payment confirmation.
Shipping Times
- 🇵🇹 Portugal (Domestic): 5–8 business days
- 🌍 International: 7–15 business days
Please note that delivery times are estimates and may vary depending on customs clearance and local postal services.
Shipping Costs We offer free shipping on all orders worldwide — no minimum required.
Order Tracking Once your order has been shipped, you will receive a confirmation email with a tracking number so you can follow your package every step of the way.
Incorrect Shipping Address It is the customer's responsibility to provide a complete and accurate shipping address at checkout. AuraBeauty Co. is not responsible for orders that are lost, delayed, or undelivered due to an incorrect or incomplete address provided by the customer. If you notice an error in your address, please contact us immediately at ayyoubjr3@gmail.com. We will do our best to help, but we cannot guarantee changes once the order has been dispatched.
Customs & Duties International orders may be subject to customs fees or import duties imposed by your country. These charges are the responsibility of the customer and are not included in the product price.
Lost or Delayed Orders If your order hasn't arrived within the estimated timeframe, please contact us at ayyoubjr3@gmail.com and we'll do our best to resolve it quickly.